ORDER INFORMATION

IF YOU BOUGHT TICKETS ON SECONDTICKET.COM

If You Chose Email Delivery
If you are a new customer, you will receive an email asking you to respond to verify your email address and agree to the terms and conditions of electronic delivery. Upon receipt of that email, we will reply and attach your tickets.

If You Chose Standard or Express Delivery
Same as above. Your tickets will be sent Fedex, tracking information is on your invoice, and you will also receive separate email confirmation when they are shipped. To track your Fedex package, please click here, then enter your Fedex tracking number.  You may also contact us or Fedex at 800-463-3339.

IF YOU BOUGHT TICKETS ON A DIFFERENT WEBSITE

Don't worry! You're in the right place. There are hundreds of ticket websites; 3rd party distribution is very common and SecondTicket often handles fulfillment of such orders. If you have questions, please call us and refer to your 5-digit SecondTicket invoice number for fastest assistance.

If You Chose Email or Instant Download Delivery
When your tickets are ready, you will receive an email with instructions for downloading or printing your tickets from this website. Please note that this email is different than the email containing your invoice. Upon logging in, you will be asked for your email address and the PIN provided in the email notification. We recommend doing so ASAP so you may contact us if you have difficulty or questions and we strongly recommend not waiting until the day of your event.

If You Chose Standard or Express Delivery
Your tickets will be sent Fedex. Tracking information is on your SecondTicket invoice and will be emailed separately. To track your Fedex package, please click here, then enter your Fedex tracking number.  You may also contact us or Fedex at 800-463-3339.

If You Chose Alternate Delivery
We will contact you to coordinate pickup or you may contact us.

ABOUT YOUR TICKETS

Tickets purchased in resale markets will likely bear a name other than yours and a price that is different than what you paid. This is okay! It's no different than if your neighbor or coworker gave you their tickets. Each ticket's bar code is unique and is scanned at the venue, permitting you to enter. Do not forward your tickets or emails about your tickets to unauthorized users and store printed versions of your tickets in a safe place.